FAQ&S
Q: How long does shipping usually take? And can I use a PO.Box as shipping address?
A: Orders ship within 24-72 hours. We offer Aliexpress Standard Shipping ( free shipping ). You can receive a notification after shipped out.
NOTE: PO.Box is not accepted. Don’t use a PO.Box as your shipping address. Otherwise the package can not be delivered.
And, please check the address and phone number again after you file the shipping information.
Q: Do I have to have a PayPal account to order? Can I use my credit card?
A: No need to have a PayPal account to order, you can pay with Credit/Debit Card directly. If you have any payment problems, please feel free to contact with us.
Q: Do I need to pay the tax?
A: Usually you do not need to pay taxes, but if your country’s customs is more stringent, you will be charged a certain amount of duties. We usually try to avoid tariffs for you as a low-declared invoice with parcels, however, it is not 100%. You will need to pay the duties if the custom still charges customs duties.
Q: Can I straighten / style the hair with flatiron/curler?
A: Yes, all hair we sell is high temperature fiber wig, which can withstand a high temperature of 150 degrees Celsius (300 degrees Fahrenheit),so you can straighten / style it with flatiron/curler, but you can not dye it. It is noteworthy that you need to pay attention to the time. DON’T Overtime.
Q: Which size is your wig cap(Circumference)? Can I have a large size / small size?
A: All of stock is standard medium, it is21-23inchs(53-58.5cm). And it has adjustable straps. Normally it can match the head of most people.
Q: What type of hair care products should I use?
A : Treat this hair just as if it was your own hair.
1, Use good shampoo and hair conditioner to care the hair. It’s important to keep the hair soft and shiny.
2, You could use gel or spray styling products to keep the hair style.
3, Olive oil will be a good choice to keep the hair healthy.
Q: Why are my hair extensions getting tangled?
A: If the wig was knotted, spray some nursing liquid (or water), then comb it carefully. When carding,comb the position of the knot first, and then comb the wig slowly from the top to make it smoothly.【Don’t pull it hard and fast】.(when combing, spray some nursing liquid to assist in the care, which can play a role in preventing hairiness, maintaining and prolonging service life. When combing the longer wig, the wig should be divided into several strands and combed from bottom to top. Please be carefully and patient when you do these steps).
Q: How long can it last?
A: Normally it depends on your method/level of care. Treat it like your own hair and take very good care of it, then normally it could last longer than 18 months.
Q: How do I return my order? And how much will i get refund if i return the parcel already received ? Who pay for the the return charge ?
A: You can send an email to us, title as “Return + Order Number + Reason”, we will response ASAP. If you don’t want your order /or you place wrong order/ or want a longer length/ you would like to exchange the order , you will pay for the return charge, and if you want refund will be reduced about $20 from your amount (Shipping Fee).
HELP CARE & USE
How to wash/care your hair/wig?
1.When you wash the hair, better to brush it first. Use warm water(temperature about40 degrees) and hair shampoo to wash for twice. Then put hair conditioner equally on the hair for 5 minutes. Then wash it with cleaning water. Hair conditioner is very necessary every time when you wash your hair! We suggest you to use high quality hair conditioner.
2. If you want to blow your hair dry, please blow to 80% dry, then keep the rest 20% to naturally dry, by this way, it will keep your hair away from drying and frizzy!
3. When you feel the hair is very dry, you can spray some hair oil. Meanwhile, when you wash the hair, you can pour little hair care oil into warm water ,and put the hair inside that warm water for 10 minutes around. The hair will be more silk and soft comparing before. But we don’t suggest you to use hair oil everyday. Because hair oil may make your hair strands dry and hard!
4. If you want to get your hair curls back, better to use crimping iron to curl the hair according to its original curl shape again!
How to store wig/hair?
1,Every time you finish wear ,you should use something hard to support the inside of the wig. It’s better to let the wig hang down naturally to avoid the hair tangled up. Then spray nursing liquid(or water),use hand or comb to make it straighten, repair the modeling.
2,If you don’t use it.Store it in cool and dry place, avoid direct sunlight, it will makes the wig more effective to keep supple and natural.
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